Bafang error 62: Electronic derailleur cannot shift
Bafang CAN systems (M400/M500/M600/M620, DP C18 CAN, 850C/860C CAN)Dealer neededRide with caution
The electronic derailleur or hub gear connected to the Bafang CAN system is not executing shift commands. The motor may still assist, but you are stuck in one gear.
Likely causes
- Derailleur/hub motor unit jammed or blocked by dirt
- Low voltage on the shifter supply
- Derailleur cable or connector damaged
- Derailleur unit failed
How to fix Bafang error 62
- Clean the derailleur or gear hub area and check nothing blocks the mechanism
- Power cycle and try shifting while pedalling lightly
- Check the connector at the derailleur
- Have the dealer diagnose the unit with the manufacturer's tool
Go to a dealer if: Go to a shop if cleaning and a power cycle do not restore shifting.
Warranty: If the bike or kit is under warranty (usually 1-2 years via the seller), contact them before opening anything, as opened motors and controllers can void the claim.
Typical cost: Electronic derailleur or hub actuator EUR/USD 150-400.
Warranty: If the bike or kit is under warranty (usually 1-2 years via the seller), contact them before opening anything, as opened motors and controllers can void the claim.
Typical cost: Electronic derailleur or hub actuator EUR/USD 150-400.
Still stuck? Take a photo of the display and show it to a local e-bike workshop. Bring the bike's system name (e.g. Bosch Performance Line CX) and the exact code; that saves diagnostic time and money.
Frequently asked
Can I reset error 62?
Power cycle; if the unit is jammed, clear it first.
Can I keep riding?
Yes in whatever gear it is stuck in.
Warranty?
Yes unless the unit was damaged in a crash.
Related Bafang codes
Not an official Bafang document. Compiled from workshop experience and public service information; details can differ per system version and bike brand.