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Bosch error 418: Remote / control unit buttons blocked

Bosch BES2 (Purion, Intuvia, Kiox, Nyon)Fix at homeSafe to keep riding

One or more buttons on the handlebar remote appear to be held down permanently. The bike keeps working but mode changes may be ignored, or the mode may jump on its own.

Likely causes

How to fix Bosch error 418

  1. Press each remote button several times and feel for one that stays down
  2. Check nothing on the bar is touching the remote; loosen and rotate it slightly if needed
  3. Clean around the buttons with a soft brush; if wet, let it dry indoors overnight
  4. Restart the system and test the buttons again
  5. If a button still reads as stuck when clean and dry, a dealer can swap the remote
Go to a dealer if: A dealer is needed only when the code persists with clean, dry, unobstructed buttons, which means the remote itself is faulty.
Warranty: Dirty contacts, damaged cables and water ingress are treated as wear or user damage and are rarely covered; a genuine component fault within the 2-year warranty normally is.
Typical cost: Usually free; a new remote is about 30-60 EUR/USD plus fitting if the keypad is worn out.
Still stuck? Take a photo of the display and show it to a local e-bike workshop. Bring the bike's system name (e.g. Bosch Performance Line CX) and the exact code; that saves diagnostic time and money.

Frequently asked

Can I reset Bosch error 418 myself?

Yes. Free the stuck button, dry and clean it, then restart the system. The code clears on its own once no button is detected as pressed.

Can I keep riding with error 418?

Yes. The drive keeps working normally with this code; it is a warning rather than a safety stop. Get it looked at when convenient, especially if it keeps coming back.

Is error 418 covered by warranty?

Dirty contacts, damaged cables and water ingress are treated as wear or user damage and are rarely covered; a genuine component fault within the 2-year warranty normally is.

Related Bosch codes

410 · On-board computer buttons blocked414 · Remote / control unit connection problem

Not an official Bosch document. Compiled from workshop experience and public service information; details can differ per system version and bike brand.