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Bosch error 490: Internal fault in the on-board computer

Bosch BES2 (Purion, Intuvia, Kiox, Nyon)Dealer neededRide with caution

The display itself has reported an internal hardware or software fault. Assistance often continues, but the display may freeze, reboot or show wrong data. A repeating 490 normally means the display needs replacing.

Likely causes

How to fix Bosch error 490

  1. Switch off, remove the display from its holder, wait a minute and refit it
  2. If the display has been wet, leave it to dry indoors overnight
  3. Restart and test
  4. If the code returns, a dealer should try a firmware update and, if that fails, replace the display
Go to a dealer if: A dealer with DiagnosticTool is needed when 490 persists after a restart and drying, to try a firmware update and confirm whether the display must be replaced.
Warranty: Bosch drive units, batteries and displays carry a 2-year manufacturer warranty in most markets; a genuine internal fault within that period is normally replaced free through the dealer.
Typical cost: Purion about 100-150 EUR/USD, Intuvia 150-250, Kiox or Nyon 250-400, plus fitting.
Still stuck? Take a photo of the display and show it to a local e-bike workshop. Bring the bike's system name (e.g. Bosch Performance Line CX) and the exact code; that saves diagnostic time and money.

Frequently asked

Can I reset Bosch error 490 myself?

Only by restarting. If the internal fault is permanent, the display has to be replaced; there is no deeper user reset.

Can I keep riding with error 490?

Usually, but with reduced or interrupted assistance and the risk of the system shutting down mid-ride. Ride home carefully or on muscle power alone; do not plan long rides until the cause is found.

Is error 490 covered by warranty?

Bosch drive units, batteries and displays carry a 2-year manufacturer warranty in most markets; a genuine internal fault within that period is normally replaced free through the dealer.

Related Bosch codes

410 · On-board computer buttons blocked450 · Internal software error430 · On-board computer internal battery empty

Not an official Bosch document. Compiled from workshop experience and public service information; details can differ per system version and bike brand.